a week ago
Very disappointing experience. We arrived around 9 PM after a long drive to Yosemite and found that the sofa bed for our 9-year-old son was broken. The staff initially told us they would fix it the next day, which was unacceptable since our child needed a bed that night. After a lot of confusion, management even unlocked the wrong room, exposing another guest’s belongings. Eventually, we were moved to a much smaller room where the sofa bed worked. We accepted the smaller room because it was the only option available that night. When we asked about the rate difference, we were told that the front desk couldn’t handle billing over the phone and that it would be resolved afterward. Since then, our emails and phone calls have gone unanswered. Poor customer service, a serious security mistake, and no follow-up. We are now disputing the charge with our credit card company. Would not stay here again.
